Cancellation & return
CHECK FOR DEFECTS
The customer must inspect the delivered goods immediately upon receipt for defects, incorrect deliveries, and quantity discrepancies.
Complaints must be made in writing within the provisions of commercial law (§ 377 HGB) and within 10 days of receipt of the goods or, in the case of hidden defects, within 8 days of their discovery. Complaints will only be accepted if they are accompanied by a sample of the delivered goods.
The warranty period is 12 months from delivery.
In the event of warranty claims, we shall, at our discretion, first deliver any shortfall, supply a replacement or remedy the defect. If rectification or replacement is not possible or is unreasonably delayed, the purchaser may demand a reduction of the price. The Purchaser may demand rescission of the contract if the contracting parties fail to agree on the reduction.
Returned goods will only be accepted if expressly agreed. Credit notes under EUR 20.00 for whatever reason will not be paid out, but can be offset against the next payment.
In the case of returned checks and direct debits for which we are not responsible, the customer will be charged EUR 25.00 bank and processing fees for the resulting costs.